Shipping policy

🚚 Shipping Policy

Thank you for choosing RIOWHEELS! We’re committed to delivering a smooth, reliable, and transparent shopping experience. Every single 1:64 scale diecast model shipped from RIOWHEELS is packed with bubble wrap, secured in hard corrugated boxes to ensure it arrives in mint condition. We offer fast, trackable pan-India shipping.

Please take a moment to review our shipping policy.

⏱️ Order Dispatch

  • Orders are usually dispatched within 3 hours to 3 business days after placement.
  • We strive to process and ship your items as swiftly as possible.

📦 Delivery Timeline

  • Standard delivery takes 3 to 8 business days from the date of dispatch provided there is no exceptiona at courier end and everything is working as it should be

🏎️💨 Same-Day Delivery Policy – Kolkata Region

  •  SAME-DAY-DELIVERY is available within Kolkata, provided a delivery partner is available and the product is stocked** at your nearest warehouse.

    • To qualify, orders must be placed before 1 PM and it needs to be prepaid.

    • No additional charge applies for same-day delivery. Standard delivery charges remain applicable.

**N.B. : Same-day delivery depends on product availability at your nearest warehouse 🏬. If the item isn’t stocked locally, it’ll be delivered as per our standard timeline ⏳—Rest assured, you will not be charged any additional delivery fees 💸—we’ll cover the cost of the second shipment. 😇

Your convenience is our priority!

💰 Shipping Charges

  • Shipping fees are calculated at checkout based on your order’s weight, size, and destination. Our shipping fee starts with just Rs.95/- which is among the lowest in the segment.

🎉 Free Shipping

  • Enjoy free shipping within India on orders over ₹2000.

🚀 Shipping Methods

  • We work with leading and reputed courier services like Delhivery, Amazon Shipping, Ekart, Bluedart, etc, to ensure safe and timely delivery.

  • The courier used may vary depending on your location and service availability.

🗺️📍 Shipping Address

  • Please double-check that your shipping address is accurate and complete during checkout to avoid delays.


🏬 Store Pickup Option :

🤝📦 Self Pickup –  Want to grab your order in person? Choose self pickup and swing by our designated spot. No waiting, no shipping—just you and your new ride.

🧠📦 SMART Hold & Combine –  Using this option during checkout, you can secure your favorite model by placing the order and holding the delivery. You can add more items to your order over time and receive them all together in a single shipment. This helps in securing your desired model while saving on multiple delivery charges. It’s the smart way to save on delivery while securing the stock in your name.


📦 Book & Hold – Smart Shopping for Collectors

Don't want to settle for 1 or 2 cars and still browsing for more? With our Book & Hold option, you can lock in your favorite car now and keep the delivery on pause.

🔐 Secure your stock before it’s gone

🛒 Add more items over time
📦 Receive everything in one smooth shipment

💰 Save on multiple delivery charges

It’s the clever way to shop—because collectors know timing is everything. Hold your cart, build your fleet, and roll out when you're ready. 🏁



❌ Order Cancellation Policy 

To maintain a fair and consistent shopping experience for all customers, order cancellation is allowed if contacted within one hour from the time of order placement.

  • Please note in case you wish to cancel your order, Payment Gateway charges will be applicable and we will refund you the amount deducting the same as payment service provider directly deducts it at the time you make a payment.

  • The refund will be processed to the original payment source within 7-10 business days.

However, if we are unable to fulfill your order due to unforeseen circumstances, and payment has already been made:

  • We will issue a full refund.

  • As a gesture of goodwill, we will also refund an additional 5% of the unfulfilled item's value as compensation.


🔄 Policy Updates

  • This policy may be updated from time to time. We recommend checking this page periodically for any changes and decision of the website owner will be the final at any circumstance.

If you have any questions or need assistance, feel free to reach out — we’re here to help!

📞 Phone: 9163917323
📧 Email: theriowheels@gmail.com