Refund policy
🔄 Return & Refund Policy – RIOWHEELS
We know how exciting it is to receive your Hot Wheels—and honestly, we've rarely seen anyone wants to return them! 😊 But we understand that sometimes things don’t go as planned, and we’re here to help you with that.
📦 In Case of Damage
While we take great care to ensure your order is securely packed and safely delivered, if you notice any damage to the box or suspect an issue at the time of delivery, please follow these steps:
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Record an unboxing video in one continuous take.
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The video should clearly show the package before opening, the unboxing process, and each product individually.
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Send us the video within 12 hours of delivery so we can assess the situation and proceed with compensation or a refund if applicable.
This helps us resolve the issue quickly and fairly while maintaining transparency for both sides.
N.B. Damage in Transit or Lost in Transit cases can be investigated/addressed if raised within 65 hours from the date of delivery as per the shared tracking details. Post 65 hours, the scope of investigation is very limited at the courier end and their decision is final on such cases.
📬 Need Help?
If you have any questions or need assistance, feel free to reach out.
📞 Phone: 9163917323
💬 WhatsApp: 9163917323
📧 Email: theriowheels@gmail.com